Return-policy

At WIN SOURCE TECH, we understand the importance of providing high-quality IT components and solutions. However, in the event that you are not completely satisfied with your purchase, we offer a clear and straightforward return process for IT products. This policy ensures that your return, exchange, or refund experience is seamless, professional, and efficient.

1. Return Eligibility

We accept returns under the following conditions:

• Product Delays: If your product arrives later than expected due to shipping delays.
• Product No Longer Needed: If you decide the product is no longer necessary for your business or personal use.
• Damaged Product: If the product shows visible damage upon arrival, either due to handling or transit.
• Incorrect Product or Quantity: If the received product or quantity differs from what was originally ordered.
• Defective Product: If the product exhibits functional or quality issues during use.

To ensure efficient processing, the following conditions must be met:

• The product must be unused and in its original packaging, including all accessories, documentation, and components.
• Opened or used items may be eligible for return, but refunds may be partial depending on the product condition.

Note: Custom-made or personalized products and certain high-demand IT components may be non-returnable, as specified on the product page.

2. Warranty Terms

• Fixed Product Price: The warranty does not exceed the original product price, with warranty fees capped at the product’s purchase price.
• Warranty Period: The 3-year warranty period begins from the date the product reaches the customer.

Warranty Exclusions:

• Products affected by customer misuse, modification, or unauthorized repairs.
• Damages caused by natural disasters (fire, floods, lightning) or external factors like incorrect power supply (voltage or frequency).
• Resale issues, including defects resulting from improper handling by third parties.
• Indirect damages, intentional or gross negligence, and delays in delivery are not covered by the warranty.

3. Return Process

If your product meets the eligibility criteria, please follow these steps to initiate a return:

1. Submit Return Request: Contact the RMA Department via email or phone to initiate your return. Provide the order number, product details, and a brief explanation of the return reason.
2. RMA Department Approval: Our team will review your return request and confirm whether it meets our policy criteria.
3. Receive RMA Number: Once approved, you will receive a unique Return Merchandise Authorization (RMA) number that is valid for 30 days from the date of issue.
4. Return Shipping: After obtaining your RMA number, clearly mark it on the return package. Ensure the product is properly packed to prevent damage during return transit.
5. Refund Processing: Once your returned product is received and verified by our team, we will process your refund or replacement within 7 business days.

4. Return Conditions

To ensure your return is accepted, the product must meet the following conditions:

• Unused and Resalable: The product must be in its original condition, with all labels intact and packaging unopened.
• Report Issues Promptly: For defective or damaged items, please report within 7 days of receiving the product. Issues such as shipping damage, shortages, or incorrect items must be reported within 7 days from delivery.
• ESD-Sensitive Products: For products that are electrostatic discharge (ESD) sensitive, ensure they are returned in appropriate protective packaging to avoid damage during transit.
• Return Shipping Costs: Return shipping is at the customer’s expense unless the return is due to a product defect or shipping error on our part.

5. Defective or Damaged Products

If the product you received is defective or damaged, please notify our customer service team immediately within 7 days of receipt. Provide photographs or videos of the damage to facilitate the return process.

• We will provide a prepaid return shipping label for defective or damaged items.
• If the product qualifies as defective, you can opt for a replacement or a full refund.

6. Non-Returnable Products

Certain items are non-returnable, including:

• Customized or personalized products.
• Software or opened software packages.
• Products that have been misused, modified, or damaged through improper handling or unauthorized repairs.

Please carefully review product descriptions for specific non-returnable items before making your purchase.

7. Return Tips and Best Practices

To ensure a smooth return process, we recommend the following:

• Include Documentation: Attach a copy of the purchase order, invoice, or sales order when submitting a return request.
• Use Original Packaging: To prevent damage and ensure the product is protected, return products in their original, sealed packaging.
• Shipping and Packaging: Ensure the product is packed securely for the return journey. ESD-sensitive items must be returned in protective packaging to avoid electrical damage.
• Refund Timeline: Once your return is approved and processed, your refund will be issued to your original payment method within 7 days.

8. Customer Support

For any questions regarding returns, exchanges, or warranty claims, please contact our RMA Department at service@win-source.net. We are here to assist you through every step of the return process, ensuring your complete satisfaction.

At WIN SOURCE TECH, we are committed to providing the highest quality IT solutions and delivering exceptional customer service. Our Return Policy ensures that all returns, exchanges, and warranty claims are handled professionally and efficiently. We value your business and are here to support you throughout your purchasing journey.